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FAQs

My company needs to order several background checks at once. How do we do that?

You may call in your request, e-mail it to us, or simply fill out this Order Form.

What if I only need individual searches as opposed to a background check?

You may order individual searches as opposed to an entire background check. This could be risky depending on your needs.  Click here to request any search you require, such as criminal search, ID verification, regulatory searches, etc.

Does Moneta have in place General Data Protection Regulation (GDPR) and Fair Credit Reporting Act (FCRA) compliance?

Yes.  Our End-User and Consumer authorizations delineate our policies which comply with GDPR and FCRA statutes.

How does Moneta price its background checks and intelligence assignments?

Moneta’s background checks (from Pre-Employment to Comprehensive Screening) are fee-based, plus expenses, as opposed to an increased flat fee.  Price for background checks range from $895 to $5,950, depending on the level of background check required.

Moneta charges per hour for intelligence and investigative services.  In our free initial consultation, we discuss with you the nature of your request, your needs and what information you already know. Subsequently, we provide an estimate based on the job’s required time and expenses. Our fees are confirmed before work commences.

Does Moneta require payment up front?

Moneta requires 50% up front and the remaining balance within 30 days from the invoice date. No exceptions.

How will we receive our Reports (i.e., Background Check Reports, Intelligence Reports?

Moneta delivers Reports via 1) secure email via Virtru and 2) uploads them to your secure Online Client Portal

How does Moneta handle its Clients’ information and personal information of the people and companies it investigates?

Moneta does not disclose client or subject information to any entity outside of our organization and its network of suppliers, outside sources, and independent contractors. This is all stipulated in our Terms & Agreement.

What information is not reportable under the FCRA?

 

Please visit https://www.consumerfinance.gov/learnmore/ for more information.

Have more questions?  Just send them to questions@monetabackroundchecks.com. We'll respond quickly.

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